1. INTRODUCTION

Welcome to www.wivora.in (including its mobile website. Collectively, the “Website”), operated by Wivora Wellness Private Limited (“Wivora”, “Company”, “we”, “our”, or “us”).

We are committed to protecting your privacy and handling your personal data responsibly in accordance with applicable laws in India. This Privacy Policy explains how we collect, use, process, store, and protect your Personal Data when you use our Website and Services.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

2. PURPOSE OF THIS POLICY

This Privacy Policy outlines how we handle your Personal Data in the course of providing our Services. It applies only to identifiable personal information and does not apply to anonymized data.

3. PERSONAL DATA WE COLLECT

We may collect the following types of Personal Data:

3.1 Information You Provide

  • Name, email address, phone number
  • Billing and shipping details
  • Account login credentials
  • Any information shared through forms, feedback, or customer support

3.2 Automatically Collected Data

When you use our Website, we may collect:

  • IP address, browser type, device information
  • Pages visited, time spent, and interaction data
  • Cookies and tracking technologies

3.3 Location Data

We may collect location information (with your consent) to provide relevant services and content.

3.4 Third-Party Data

If you sign in via social platforms or share third-party information, you confirm you have the right to share such data.

4. HOW WE USE YOUR DATA

We use your Personal Data for the following purposes:

  • To create and manage your account
  • To process orders and transactions
  • To deliver products and services
  • To improve website functionality and user experience
  • To communicate with you (support, updates, offers)
  • To ensure security and prevent fraud
  • To comply with legal and regulatory requirements

You may opt out of marketing communications at any time.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enhance your browsing experience
  • Remember preferences and cart details
  • Analyze traffic and usage patterns
  • Deliver relevant advertisements

You can manage or disable cookies through your browser settings, though some of the website’s features may be affected.

6. SHARING & DISCLOSURE OF DATA

We may share your Personal Data with:

  • Trusted service providers (logistics, payment processors, IT services)
  • Marketing and analytics partners
  • Legal, regulatory, or government authorities, when required
  • Affiliates or business partners for operational purposes

We ensure that such parties handle your data securely and only for authorized purposes. However, we do not take responsibility for their inappropriate actions, if any.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your Personal Data from unauthorized access, misuse, or loss.

However, no digital platform is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

8. YOUR RIGHTS

You have the right to:

  • Access and review your Personal Data
  • Correct or update inaccurate information
  • Request deletion of your data (subject to legal limits)
  • Withdraw consent for data processing
  • Object to certain uses of your data

To exercise these rights, you may contact us using the details below.

9. DATA RETENTION

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

10. INTERNATIONAL DATA TRANSFERS

Your data may be stored or processed outside India where necessary. We ensure such transfers comply with applicable data protection laws.

11. MARKETING COMMUNICATIONS

We may send you updates, offers, and promotional content. You can unsubscribe anytime using the link provided in our communications or by contacting us.

12. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. CHILDREN’S PRIVACY

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect Personal Data from minors.

14. ACCOUNT CLOSURE

Upon account deletion, your Personal Data will be removed or anonymized, subject to legal and operational requirements.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the Website indicates your acceptance.

16. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Data, you may contact us at:

📧 Email: Support@wivora.in
📞 Phone: +91-89556 44633

17. CONSENT

By using our Website and Services, you consent to the collection, use, and processing of your Personal Data as described in this Privacy Policy.